I’ve worked in healthcare since 1996, initially as an Allied Health Professional, and more recently as an Operational Manager. From 1996 to 2011 I worked as an Orthoptist in a four different organisations – 2 private Ophthalmology clinics in Australia for a 5 year period, and then in two Acute NHS Trusts for a further 10 years. During this time I participated in research, teaching, published journal articles and in my last clinical role I was Head Orthoptist, at Barts and The London NHS Trust managing Orthoptic, Optometry and Retinoblastoma (Children’s Eye Cancer) Services. In this role I designed new clinical space and supported the move of services into the new hospital, implemented a universal vision screening programme for Tower Hamlets and an eye test programme for Adults with Learning Disabilities that earned a National Award for Creating Healthy Communities.
In 2011 I moved in an Operational Management role working initially as a Service Manager whilst I completed a Master’s Degree in Executive Health Management and then as a General Manager for 8 years, again in two different NHS organisations, initially Barts Heath, and then Great Ormond Street Hospital for Children NHS Foundation Trust. During this time I have managed both adult and children’s services; Medical Specialities, Surgical Specialities, Therapies, Radiology, Mental Health Services and other support services such as Palliative Care, Play Therapy and Social Work. As a General Manager I have led improvement work to deliver compliance with the 8 mandated Cancer Waiting Time Targets, supported service re-design to improve patient experience, and managed the introduction of new treatments.
In 2019 I completed the NHS Leadership Academy Nye Bevan Executive Leadership Programme, and commenced a new role in June 2020 as the Transformation Programme Manager for Great Ormond Street Hospital. In this role I have responsibility for ensuring the successful delivery of the transformational programmes related to improving the flow of inpatient within the hospital, redesigning clinical pathways and outpatient and transforming outpatient services.