I’ve worked in healthcare since 1996, initially as an Allied Health Professional, and more recently as an Operational Manager. From 1996 to 2011 I worked as an Orthoptist in a four different organisations – 2 private Ophthalmology clinics in Australia for a 5 year period, and then in two Acute NHS Trusts for a further 10 years. During this time I participated in research, teaching, published journal articles and in my last clinical role I was Head Orthoptist, at Barts and The London NHS Trust managing Orthoptic, Optometry and Retinoblastoma (Children’s Eye Cancer) Services. In this role I designed new clinical space and supported the move of services into the new hospital, implemented a universal vision screening programme for Tower Hamlets and an eye test programme for Adults with Learning Disabilities that earned a National Award for Creating Healthy Communities.
In 2011 I moved in an Operational Management role working initially as a Service Manager whilst I completed a Master’s Degree in Executive Health Management and then as a General Manager for 8 years, again in two different NHS organisations, initially Barts Heath, and then Great Ormond Street Hospital for Children NHS Foundation Trust. During this time I have managed both adult and children’s services; Medical Specialities, Surgical Specialities, Therapies, Radiology, Mental Health Services and other support services such as Palliative Care, Play Therapy and Social Work. As a General Manager I have led improvement work to deliver compliance with Diagnostic Test Waiting Times and the 9 mandated Cancer Waiting Time Targets, supported service re-design to improve patient experience, and managed the introduction of new treatments.
In 2019 I completed the NHS Leadership Academy Nye Bevan Executive Leadership Programme, and commenced a new role in June 2020 as the Transformation Programme Manager for Great Ormond Street Hospital. In this role I had responsibility for designing and delivery of 5 transformational programmes related to improving the flow of inpatients within the hospital, improving operating theatre utilisation, redesigning clinical pathways. improving outpatient services and improving administrative processes and administrative staff experience. More recently, in 2022 I moved to Chelsea and Westminster Hospital NHS Foundation Trust as General Manager for Digital Operations.